ShopStream is committed to ensuring your satisfaction with our Outdoor and Travel products. If you are not completely happy with your purchase, we have a clear Return and Refund Policy to help you. Return Requests To initiate a return, please email us at [email protected] within 30 days of receiving your order. Be sure to include your order number and the reason for the return in your email. Our customer service team will respond promptly to assist you.Eligibility for Returns To be eligible for a return, items must meet the following criteria: – The product must be unused and in its original packaging. – All tags and labels must still be attached. – Items must be returned within 30 days of delivery. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. ShopStream cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 14 business days for the refund to appear on your statement.Exchanges At this time, we do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.International Returns ShopStream ships worldwide. If you are located outside of the USA, please ensure that your return complies with your countrys customs regulations. Return shipping fees may vary based on your location.If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us at [email protected]. Your satisfaction is important to us!
